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To help you to make the right choices for your mortgage payment protection insurance, here is a selection of questions we are often asked by our customers:

1. What level of monthly benefit should I select?

Mortgage payment protection insurance is designed to help you meet your monthly mortgage commitment, so you should choose a monthly benefit equivalent to whatever you pay your mortgage lender each month.

In addition though, you can add up to 25% on top of this amount to your monthly benefit, to help you with the cost of insurance premiums that are related to your home, such as buildings and contents premiums, life policy premiums and this one.

2. Can anyone apply for mortgageprotect?

Yes, most people are eligible for the cover, but you must meet these basic, minimum criteria:

• You must be over 18 and under 60 years of age
• You must be applying for or already have a residential mortgage - and it must not be in arrears
• You must be working and living in, and for a company that is based in, the United Kingdom, the Channel Islands or the Isle of Man, and paying UK income tax and National Insurance contributions
• You must be in full-time employment or be self-employed and have been so for at least 6 months

3. Am I guaranteed to be covered?

Although the underwriters will try and accept your application on as many occasions as possible, unless you are taking out a new mortgage at the same time as applying for mortgageprotect, your application will be subject to review by the underwriters. The vast majority of applications though are successful, and you will hear from the underwriters within a few days to let you know their decision.

If you are applying for a mortgageprotect policy with a new mortgage, and it is with a recognised lender, your application is guaranteed to be accepted.

4. Is there a limit on the monthly benefit I can choose?

Yes. You can cover up to 60% of your gross monthly salary (the amount you are paid before tax NOT your take-home pay), or 125% of your monthly mortgagae payment or £1,500 whichever is the lesser. These limits apply IN TOTAL across any and all such mortgage protection policies you might have.

5. Do I have to wait before I can make a claim?

Yes. There is an excess period of 30, 60 or 90 days (whichever you choose when purchasing the policy), which means you have to wait that amount of time before you become eligible for any claim payment. If you haven't chosen an excess, there is a waiting period of 30 days, which is the time you will have to wait until you receive your first payment. If you have chosen this 'back to day one' cover, and if you are still unable to work after 30 days, you will be entitled to receive your monthly benefit as if it applied from the first day of your incapacity or redundancy. In addition, whichever type of cover you have chosen, when you first buy a policy from us, there is an initial exclusion period for claims arising from involuntary unemployment (redundancy), which means that if you have purchased the unemployment section of cover on your policy, you would have to wait 60 days if you are taking out a mortgageprotect policy with a new mortgage, or 90 days if you are taking out a mortgageprotect policy with an existing mortgage.

6. How is my claim paid?

Depending on the excess period or waiting period you have chosen, which will either be 30, 60 or 90 days, you will be entitled to 1/30th of the monthly benefit you are insured for, for each continuous day you are unable to work following the initial excess period. Payments are made monthly in arrears, so if you have chosen an excess period you would receive your first payment thirty days after becoming entitled to receiving the benefit. If you have chosen a waiting period instead, you would receive your first payment thirty days after you became ill or were made redundant, providing you are still unable to work after thirty days.

7. How long can I claim for?

Providing you are unable to work continuously, mortgageprotect pays your monthly benefit for up to 12 months.

8. Is there anything I won't be covered for?

Like all insurance policies, mortgageprotect contains some exclusions to cover, and the main ones are:

• a medical condition which you knew about at the time you first bought your mortgageprotect policy from us
• any medical condition for which you sought or received advice, treatment or counselling from any doctor during the 2 years immediately before the start date of your mortgageprotect policy
• backache or related conditions unless you have supporting medical evidence, which would be in the form of an MRI or CT scan or equivalent
• mental or nervous conditions including stress, anxiety or depression (unless the condition is certified by and under the continuing care of a consultant psychiatrist)
• normal pregnancy
• any self-inflicted injury

If you also chose the optional unemployment section of cover you will not be covered if:

• your work is seasonal, casual or temporary or unemployment is a regular feature of your work
• you knew you would become unemployed or you had reason to believe that you might become unemployed at the time you first purchased your mortgageprotect policy from us
• you are made unemployed or are told that you will be made unemployed within 60 days of the start date if you bought your mortgageprotect policy with a new mortgage, or 90 days if with an existing mortgage.
• you resign or you accept voluntary unemployment
• you lose your job because of your own misconduct, fraud, dishonesty or any act you carried out.

You should always make sure that you have read all the exclusions that apply to the cover, which can be found in the policy wording.

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